How We Work?
Every case starts with an assessment before any approved recovery work begins
At Datotex, the data recovery process is designed to preserve the current condition of the device. The first stage is to assess the type of failure, the data-loss scenario, recovery potential and the most appropriate method.
Hard drives, SSDs, USB flash drives, phones, memory cards, DVR/NVR/XVR recorders and RAID systems do not use the same recovery method. Each device is evaluated according to its own technical architecture.
From device intake to secure data delivery
The process is carried out step by step so you know what to expect at each stage.
Initial Contact & Case Information
We collect information about the device type, failure symptoms, how the data loss occurred, the files you need and any previous recovery attempts.
Device Drop-Off or Shipping
The device can be delivered in person or sent by courier. At intake, the device details, customer information, required data and relevant case notes are recorded.
Technical Initial Assessment
The device is assessed for physical, electronic, logical or software-related failure. The goal is to determine recovery potential and the correct approach without causing unnecessary additional damage.
Quotation & Customer Approval
After the initial assessment, the failure condition, recovery potential, estimated processing time and quotation are explained to the customer. Paid recovery work does not begin without customer approval.
Data Recovery Work
Depending on the device, the recovery process may involve controlled imaging, file-system analysis, physical intervention, controller/NAND assessment, RAID reconstruction analysis or CCTV footage examination.
Result Verification & Delivery
Recovered data is checked for folder structure, file integrity and accessibility. It is then transferred to a suitable delivery drive or provided using the agreed secure delivery method.
You can deliver your device in person or send it by courier
Datotex is based in Antalya, and devices from other cities can be sent by courier for initial assessment.
Not every data recovery case follows the same method
The device technology, type of failure and data-loss scenario determine the recovery method.
A controlled approach to personal and business data
Photos, company documents, accounting files, CCTV recordings, phone data and server backups can contain sensitive information. Recovery work is carried out with this in mind.
Data security is part of the recovery process
The goal is not only to access the data, but also to verify and deliver recovered data in a controlled and secure manner.
Frequently asked questions about the data recovery process
Is there a fee for the initial assessment?
The condition of the device and its recovery potential are evaluated during the initial assessment. Paid data recovery work does not begin without customer approval.
Can I send my device by courier?
Yes. You can send your device by courier. Protective packaging is especially recommended for hard drives, phones, USB flash drives, memory cards and recorder drives to help prevent impact damage.
How long does data recovery take?
The time required depends on the device type, capacity, failure level and recovery method. Logical cases may be faster, while physically damaged drives, RAID systems and CCTV recorder cases can take longer.
How is recovered data delivered?
Recovered data can be transferred to a customer-supplied drive, suitable storage obtained through Datotex or another agreed secure delivery method.
Is there a charge if the data cannot be recovered?
The service terms are explained after the initial assessment according to the condition of the device. Paid recovery work is not started without customer approval.
Who can access my data?
Device contents are examined only within the scope of the data recovery service. An additional confidentiality agreement can be arranged upon request.
If you have experienced data loss, stop using the device.
Before formatting, attempting repairs or writing new data to the device, contact Datotex to start the data recovery process safely.