Data Recovery Service Terms
SERVICE TERMS
- Scope of Service and No Guarantee of Success
Data recovery is a technical examination and data extraction process performed on failed digital storage devices such as hard drives, SSDs, USB flash drives, phones and DVR systems. This service is not a device repair service and does not include restoring the device to normal working condition. Our company does not guarantee that the device will return to its previous level of performance.
Due to factors such as the type of failure, extent of damage and level of file-system corruption, a 100% success rate cannot be guaranteed in data recovery. Recovered data may contain corrupted, incomplete or renamed files, or files whose original folder structure has been lost. Our company cannot guarantee that the recovered data will contain all files expected by the customer, nor can it guarantee the integrity or accessibility of every recovered file.
- Technical Risks and Previous Interventions
During the recovery process, some or all of the existing data on the device may become irretrievably lost, the existing failure may worsen, or the device may become completely inoperable after the procedure.
In particular, accessing data on phones, tablets, SSDs and memory cards may require advanced technical procedures such as chip removal, motherboard-level intervention, soldering or the use of donor parts. These procedures may cause permanent damage to the device enclosure, screen, motherboard or other components. The customer acknowledges and accepts these risks.
If the device has previously been opened, repaired, formatted or subjected to a data recovery attempt by another company, the likelihood of successful recovery may be reduced. Our company is not responsible for data loss or device damage resulting from such previous interventions.
- Data Confidentiality and Legal Responsibility
The customer declares that the data stored on the device belongs to them or that they are legally authorized to request work to be carried out on such data.
Our company protects data stored on the device in strict accordance with its confidentiality and KVKK principles and does not disclose such data to third parties. However, any civil or criminal liability arising from unlawful content or unauthorized access requests shall remain entirely with the customer.
Our company reserves the right to request additional documentation or refuse service where a request is considered unlawful or where there is uncertainty regarding the customer’s authority to access the data.
- External Laboratories and Specialist Partners
For advanced cases where necessary, our company may provide the device or a data image to contracted external laboratories or specialist partners, strictly for the purpose of data recovery.
In such cases, the customer will be informed in advance, and no additional charges will be applied without the customer’s approval. The device and/or data will be shared only to the extent necessary to provide the service.
- Pricing and Approval Process
Pricing is determined according to the type of failure, complexity of the case, recovery method required and any need for donor parts.
Following the initial assessment, the customer will be informed of the proposed service fee. No paid recovery work will begin without the customer’s written, digital or verbal approval.
If unforeseen additional costs arise during the recovery process, further customer approval will be requested before those costs are incurred.
- Delivery, Shipping and Data Retention Periods
Recovered data is delivered by transferring it to a functioning storage device provided by the customer or purchased from our company, such as an external hard drive or USB storage device.
The customer is responsible for checking the delivered data within 7 days at the latest. To address possible delivery-related issues, recovered data may be stored on our systems in encrypted form for a maximum of 7 days and will be permanently deleted at the end of this period. Responsibility for maintaining backups after delivery belongs to the customer.
Our company is not responsible for devices that are not collected within 30 days after the recovery process has been completed, has failed or has been cancelled. After this period, such devices may be destroyed or sent for recycling.
Our company cannot be held responsible for loss, breakage, damage or delays occurring during transportation of devices sent by shipping or courier services. Secure packaging and insured shipping are the responsibility of the customer